(FYI: When I first had Uverse setup, they allowed me to open SMTP port 25. This problem started when it was inadvertently blocked again recently. Long story short, there were other reports of this happening. Below is the process of trying to get it unblocked again.)
I have come to the realization tonight that my mail server has not been sending out emails since February 17th. I hopped on AT&T’s Uverse chat support and was informed (after connecting to a second tech for a possible different answer because, you know, not all techs know the same things) that AT&T is now blocking outbound SMTP port 25 for Uverse customers. I initially had the port opened on my account to allow outbound email for my mail server. But it doesn’t work now as of February 17. And if you want to have this port opened now, you must contact their Connectech team to unblock it. The number, as of now, is 1-866-294-3464, or you can apparently connect with their chat service here: https://chatnow.att.com/. If you send me an email directly right now, I’ll try to respond another way in the mean time.
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UPDATE 1: Okay this is rich. So I contacted Connectech via the chat app (which is an exe download, similar to TeamViewer), chatted with the tech about the problem and was asked if I had purchased a support plan. I said, no, I just need my port 25 opened again. He said, I can’t help you unless you have a package purchased (paraphrasing all of the aforementioned).
So let me get this straight: I already pay AT&T Uverse a larger amount of money for their technology (okay fine, whatever) than the other guys. I pay for support too when I have a problem, support that comes with my service. AT&T decides to block outbound port 25. To get it open, I can’t just call the regular support anymore. I have to call their outsourced “professional techs” to flip a switch. And in the process, at least pay them $20 more a month. You’ve gotta be kidding me? This is a new low for AT&T customer service. Ever heard of corporate communism? With their level of bureaucracy, red tape and hoops to jump through to get something done, for the one’s they’re supposed to be servicing, I can’t think of a better term. Or how about inefficiency?
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UPDATE 2: So after having blogged and tweeted this issue, I have received two responses from AT&T techs saying they can help. They asked me to direct message them on Twitter now with my account information. And although they are still tweeting others with issues, they will not respond. I don’t get it. Still waiting though …
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UPDATE 3: A social media guy (Mike A) from AT&T contacted me directly about the issue and is getting the ball rolling. Appreciate it!
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UPDATE 4: After receiving a call, I have yet to hear anything about a possible resolution or whether it is even still being looked at. I’ve called twice, left messages, with no response. Benefit of the doubt: could be very busy.
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UPDATE 5: Received a call from Mike A a little while ago at the social media team at AT&T and they let me know they have resolved the problem, port 25 is not being blocked anymore. There were apparently other reports of this happening and they are handling it on a case by case basis. Appreciate the help, Mike A, at @ATTTeamNatasha!
