Update 4 (1/16/2011): Actually, they have now shipped the original drive they said they were going to send and it’s in Dallas currently. Not sure what that RMA email was about with the other drive type.
Update 3 (1/15/2011): Apparently the drive type has changed unexpectedly during the RMA process to the WD2002FYPS. I looked up the drive on Tom’s Hardware and came up with an interesting review. At this point in the process, you tell me what you would think after reading this: http://www.tomshardware.com/reviews/2tb-hdd-energy,2371-5.html.
“Although a RAID Edition drive like the new RE4 sounds like it should spin at 7,200 RPM and serve up high performance, the new WD2002FYPS is not a new hard drive. Instead, WD modified and re-validated the existing 2 TB Caviar Green WD20EADS to suit the demands of 24/7 applications in business and data center environments.”
Have emailed my contact at WD twice with no response at this point.
Update 2 (1/14/2011): Well … Western Digital called today and I won’t say who I spoke with to keep people anonymous in the process. The sales guy I spoke with was very kind and apologetic. I must say, at this point, they are working to make up for this, as they are sending me this drive: Caviar Black WD2002FAEX 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s. Okay that’ll do. But we’ll have to wait and see how it performs, short and long-term. I’ll keep you posted. 🙂
Update 1 (1/12/2011): the story only gets worse. I sent the drive back to Western Digital a couple of months ago before the warranty ran out, at my own expense, and was sent back a used, scratched up, junky drive … that ALSO DIDN’T WORK WORTH A … (you know), in either of the computers I tried it in! I had initially asked on the site when requesting the replacement that I be sent a Caviar Black instead of the Caviar Green and that I was willing to pay the extra amount for the drive, and received no response whatsoever, but instead received an absolute piece of junk that didn’t work at all.
This is unbelievable to me, the level of non-support, the lack of quality in the product, the process from top to bottom, from the humans to the machines. I will never, ever buy Western Digital again. I’ve only had trouble. I have no idea in my mind why in the world Western Digital is still in the market at all. MAJOR FAIL on the part of Western Digital on this one!
So for Christmas, my Dad bought me a Western Digital 1.5 TB (terabyte) hard drive from TigerDirect.com. No issues with TigerDirect to be clear. No issues with what my Dad got me since I told him the hard drive to order. And initially no issues with the hard drive either.
However, the past month or two, the computer would just freeze up with no warning or signs that a problem was imminent. At first I thought no big deal. Then it kept happening, and then the freezes became more frequent. Then they became everyday recently. Finally the other day, I rebooted the machine and it couldn’t even see the drive until I switched SATA (Serial ATA) controllers on the motherboard.